الدعم والمساعدة

Support

For assistance with Shohood, contact info@shohoodapp.com. Our official website is shohoodapp.com.

Account Access

Use the telephone number associated with your account when signing in or recovering access on another device. Confirm that the number is correct and that your connection is available. If verification cannot be completed, describe the issue and the approximate time it occurred when contacting support.

We may need to verify account ownership before changing access or discussing account information. Do not send passwords, verification codes or payment card details in a support message.

Purchases

If a confirmed purchase is not available, use “Restore Purchases” in the application with the relevant App Store account and the same verified Shohood telephone number. A transaction still pending with Apple may not activate immediately. Avoid purchasing the same item again solely to resolve an activation issue.

For unresolved issues, provide the product name, transaction date and any relevant error message. Purchase Terms explain credit use, restoration and refunds. Refund requests for App Store purchases are handled through Apple.

Privacy and Deletion

You can delete your account through the profile settings in the application. If you cannot access the account, email us for assistance. Invited participants may also request deletion or ask that messages stop without contacting the person who invited them.

The Privacy Policy, Participant Privacy Notice and Account and Data Deletion page explain the available choices.

Reporting an Issue

Include the affected feature, device and application version, steps leading to the issue and the approximate time. Share only information necessary to investigate, and remove other people's personal information from any attachments. We will review the information provided and may ask for clarification where needed to resolve the request.