Effective date: 22 September 2026
You may delete your Shohood account or request deletion of participant information. This page explains the available options and their principal effects. Our Privacy Policy applies to the handling of all such requests.
Deleting Your Account
Within the application, open your profile, select “Delete Account and Data” and confirm the request. In the Arabic interface, the path is “ملفي ← حذف الحساب والبيانات ← تأكيد”. You do not need to provide a reason.
If you cannot access the application, contact info@shohoodapp.com. We may request limited information to verify that you are authorised to delete the account. Never send a password, verification code or payment card details.
Effect of Deletion
Deletion removes the account, assessment responses, results and associated invitation information from active systems and ends account access. Deleted results cannot be recovered. You should retain any results you need before confirming deletion.
Limited records may remain where necessary to comply with legal obligations, resolve disputes, prevent fraud or verify and restore eligible purchases. Backup copies are removed through the regular backup cycle. Any retained information remains subject to the Privacy Policy.
Purchases and Credits
Deleting an account does not itself request a refund or delete Apple's purchase records. Eligible purchases and unused paid credits may be restored after account verification with the same telephone number and verification of the relevant Apple purchase. Consumed credits are not replenished, and repeated restoration does not create additional credit. See the Purchase Terms.
Participant Requests
Invited participants may request deletion independently of the inviting user. Reply “حذف” in the invitation conversation or contact our support email. We remove associated participation information from active systems and update affected aggregate results as appropriate. Minimum information needed to prevent further contact may be retained for that purpose.
Assistance and Response Times
In-app deletion is applied directly to active systems. Requests requiring assistance are handled within the applicable legal period, ordinarily within 30 days of receipt, with notice of any lawful extension. Verification may be required to protect another person's information from an unauthorised request.
Contact info@shohoodapp.com for assistance. If your concern remains unresolved, you may use the complaint channels described in the Privacy Policy.